Assessor Resource

MSARVS301A
Develop and update caravan industry knowledge

Assessment tool

Version 1.0
Issue Date: May 2024


This unit of competency applies to those involved in the retail sector of the recreational vehicle industry. It may be applied in different workplaces, sectors and circumstances. It provides the knowledge which underpins effective performance in the retail sector. In-depth knowledge is not required. It does not address the technical knowledge of recreational vehicle manufacturing which is addressed in MSARVT202A Apply technical knowledge of recreational vehicle manufacturing to work activities.

This unit of competency covers the skills and knowledge required to develop, update and utilise general knowledge of the caravan industry, including recreational vehicle manufacturing, servicing, retail and caravan parks.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects of assessment

Evidence of the following is critical:

ability to source industry information

general knowledge of the caravan industry, including main roles, functions and interrelationships of different sectors, with a more detailed knowledge of issues that relate to a specific sector or workplace.

Context of assessment and resource implications

Assessment must ensure:

project or work activities that allow the candidate to demonstrate the application of knowledge to specific caravan industry contexts and situations.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Required skills include:

Basic research skills to identify and research relevant information

questioning to obtain information

sorting and summarising information

communicating effectively with others

planning and organising work activities

Required knowledge

Required knowledge includes:

general knowledge of caravan industry sectors and interrelationships, including:

manufacturing

service

retail

major caravan and tourism industry bodies

functions and responsibilities

caravan park operations, including:

accommodation

maintenance

service/repair

emergency and safety requirements

environmental issues, such as waste and water management, and energy conservation

general knowledge of the tourism industry, including:

tour operators and wholesalers

retail travel agents

information services sector (local, regional and national)

attractions

quality assurance in the caravan industry and the role and responsibility of individual staff members

the importance and implications of customer service in the caravan industry

legislation (both state and federal) that applies across the industry in the following areas (name, primary objective and impact on individual staff only):

consumer protection and trade practices

duty of care

equal employment opportunity

anti-discrimination

workplace relations

regulations (local government)

legislation and regulations relating to recreational vehicles

general industry knowledge

economic and social significance of the caravan industry

growth potential of the caravan industry and career opportunities

caravan industry trends

caravan industry support businesses

caravan park rating systems and their application in metropolitan, regional and Australia-wide locations

factors which contribute to the development of successful caravan parks

relationship of the caravan park industry to other sectors of the hospitality and tourist industry (hotels and motels)

environmental and safety issues in the caravan industry

social profiles of caravaners and campers:

customer needs and the importance of having a customer service culture

industry associations

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Sources of information

Sources of information may include:

media

reference books

libraries

unions

industry associations and organisations

industry personnel

industry journals

computer software and Internet

personal observation and experience

Current information

Current information about the caravan industry and issues of interest may include:

economic and social significance of the caravan industry and the role of local communities

growth potential of the caravan industry and career opportunities

main sectors of the caravan industry and their functions and responsibilities

caravan industry trends

caravan industry support businesses

types of accommodation available in caravan parks

caravan park rating and accreditation systems

factors which contribute to the development of successful caravan parks

relationship of the caravan park industry to other sectors of the hospitality and tourist industry (hotels and motels)

environmental and safety issues

social profiles of caravaners and campers

customer needs and the importance of having a customer service culture

caravan industry associations

relationship between the caravan industry and the broader tourism industry

Sectors of the caravan industry

Sectors of the caravan industry may include:

caravan or holiday park operations

recreational vehicle manufacturing

recreational vehicle parts and components manufacturing and supply

recreational vehicle servicing

recreational vehicle and accessories retailing

Caravan industry support businesses

Caravan industry support businesses may include:

hospitality

tourism operations

entertainment, sports and activities

meetings and conferences

trades, horticulture and maintenance

conservation bodies

local councils, tourism authorities and promoters

retail and wholesale suppliers

recreational vehicle and accessories retailing

security

Environmental issues

Environmental issues may include:

protection of natural and cultural integrity

minimal impact operations

environmental sustainability

water management

waste management

energy efficient operations

land ownership

land access and usage

Legal issues

Legal issues may include:

consumer protection

duty of care

equal employment opportunity and affirmative action

anti-discrimination

workplace relations

public liability and risk

residential tenancy legislation

local government regulations

occupational health and safety (OHS) legislation

taxation legislation

Ethical issues

Ethical issues may include:

confidentiality

commission procedures

overbooking

pricing

tipping

familiarisations

gifts and services provided free of charge

product recommendations

Issues of interest and concern

Issues of interest and concern may include:

government initiatives (federal, state/territory and local)

emerging markets

environmental and social issues

labour issues

industry expansion or retraction

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and access sources of information on the caravan industry 
Research information using appropriate sources for various requirements 
Access specific information on relevant sector of work and related job roles and responsibilities 
Access current information about the caravan industry and issues of interest 
Apply industry information in day-to-day work activities to enhance the quality of work performance 
Obtain information on legal and ethical issues to assist effective work performance 
Conduct day-to-day activities in accordance with legal obligations and ethical industry practices 
Identify and use a range of opportunities to update general knowledge of the caravan industry 
Monitor issues of current concern and interest to the industry 
Share updated knowledge with customers and colleagues, as appropriate, and incorporate into day-to-day working activities 

Forms

Assessment Cover Sheet

MSARVS301A - Develop and update caravan industry knowledge
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessment Record Sheet

MSARVS301A - Develop and update caravan industry knowledge

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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Student signature:

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